Shipping & Return Policy
At Flower Expression, we are committed to delivering fresh flowers, gifts, and other products in excellent condition. Because many of our products are perishable and prepared specifically for each order, our return and refund conditions are outlined below.
Shipping & Delivery
We deliver orders within our available delivery areas in Nigeria.
Delivery dates and estimated delivery periods are displayed during the ordering process. Delivery times may vary depending on the delivery location, traffic, weather, order volume, and other circumstances beyond our control.
For surprise deliveries, customers are responsible for providing a complete and accurate delivery address and ensuring that the recipient is available to receive the order.
If a delivery cannot be completed because of an incorrect or incomplete address, the recipient is unavailable, the location is inaccessible, or the recipient refuses the delivery, additional delivery arrangements or charges may apply. Because flowers and other perishable products are prepared specifically for each order, we cannot guarantee a refund in these circumstances.
Flowers and Perishable Products
Flowers, cakes, cupcakes, chocolates, and other perishable products are prepared especially for each order and cannot normally be returned after delivery.
Because flowers are natural products, the exact appearance, color, size, and availability of individual blooms may vary. Our arrangements may therefore differ slightly from the photographs shown on our website while maintaining the overall style, value, and quality of the product ordered.
When a particular flower or product is unavailable, we may substitute it with a similar flower, color, or product of equal or greater value where reasonably necessary. We will make every reasonable effort to ensure that the finished arrangement closely matches the product description and photograph.
Damaged, Incorrect, or Quality Issues
We want you to be satisfied with your order. If your order arrives damaged, significantly different from what was ordered, incorrect, or does not meet our quality standards, please contact us within 24 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and any damage, where applicable
After reviewing the request, Flower Expression may, depending on the circumstances, offer a replacement, store credit, or refund.
Refunds will only be issued where the request has been approved by Flower Expression.
Returns of Non-Perishable Products
Certain non-perishable products may be eligible for return within 24 hours of delivery, provided that they are:
- Unused and unopened
- In their original condition
- In saleable condition
- Returned with the original packaging where applicable
This may include eligible gifts and other non-perishable products.
Items that have been opened, used, damaged after delivery, or are otherwise not in saleable condition may not qualify for a return.
Order Cancellations
Cancellation requests should be made as soon as possible.
Customers may request cancellation before an order has been prepared or dispatched. Once preparation or delivery has started, cancellation may no longer be possible because flowers and other products may have already been purchased, prepared, or arranged specifically for the order.
Please contact Flower Expression as soon as possible if you need to cancel or modify an order.
Refunds
If a refund is approved, it will normally be processed to the original payment method.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.
Customer Responsibility for Flower Care
Fresh flowers are perishable and require proper care after delivery. The recipient should place the flowers in clean water and follow the care instructions provided with the arrangement.
Flower Expression is not responsible for deterioration caused by improper care after delivery.
Customer Preferences
Because flower arrangements are handmade and flowers are natural products, slight differences in appearance may occur.
A customer’s personal preference regarding the exact appearance, flower variety, arrangement style, or color variation is not, by itself, considered a defect or reason for a refund.
Valentine’s Day and Other Peak Periods
During Valentine’s Day and other periods of exceptionally high demand, delivery and customer-service response times may take longer than usual.
While we make every reasonable effort to deliver orders on the requested date and within the selected delivery period, specific delivery times may not always be guaranteed during peak periods.
We appreciate your patience and understanding during these busy periods.
Contact Us
If you have a question about your order, delivery, return, replacement, or refund, please contact Flower Expression as soon as possible using the contact details provided on our website.
We will review each request fairly and work to resolve eligible issues as quickly as possible.