At Flower Expression, we are committed to delivering fresh, high-quality flowers and gifts throughout Nigeria. If there is an issue with your order, please contact us as soon as possible, and we will work to resolve it promptly.
Delivery Area
Flower Expression currently delivers only within Nigeria. We welcome orders from customers anywhere in the world, provided the delivery address is located in Nigeria.
Returns
Because fresh flowers are perishable, we do not accept returns after delivery. However, if your order arrives damaged, defective, incorrect, or significantly different from what you ordered, please contact us within 24 hours of delivery.
Damaged, Defective, or Incorrect Orders
If your order is damaged, defective, or incorrect, please email [email protected] within 24 hours of delivery and include:
- Your order number
- A description of the issue
- Clear photographs of the item received
After reviewing your request, we may:
- Replace the product at no additional cost,
- Issue a full or partial refund, or
- Provide store credit, depending on the circumstances.
Order Cancellations
Orders may be cancelled before preparation begins. Once flowers have been prepared or dispatched for delivery, cancellations cannot be accepted because fresh products are processed immediately.
Refunds
Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Non-Returnable Items
The following items cannot be returned:
- Fresh flowers after successful delivery
- Custom or personalized floral arrangements
- Gift cards
- Digital products (where applicable)
Contact Information
If you have questions about this policy or need assistance with an order, please contact us.
Flower Expression
Email: [email protected]
Phone/WhatsApp: +234 813 500 1025
Website: https://flowerexpression.ng