Terms and Conditions
Welcome to Flower Expression. By accessing or using this website, you agree to comply with the Terms & Conditions outlined below. Please read these terms carefully before placing an order.
1. Use of Our Website
By using this website, you acknowledge that you have read, understood, and accepted these Terms & Conditions, as well as any other policies published on our website.
Customers are encouraged to carefully review the product descriptions, prices, delivery information, and other relevant information before placing an order.
2. Products and Services
Flower Expression makes every reasonable effort to ensure that the information, product descriptions, photographs, prices, and availability displayed on this website are accurate and up to date.
However, because many of our products are handmade and flowers are natural products, slight variations in color, size, arrangement, and appearance may occur.
Product photographs are provided for illustration purposes. The final arrangement may vary slightly while maintaining the overall style, quality, and value of the product ordered.
3. Product Substitution
Flowers and other products may occasionally be unavailable due to seasonal availability, supplier limitations, or circumstances beyond our control.
Where necessary, Flower Expression may substitute unavailable flowers, colors, or products with a suitable alternative of equal or greater value. We will make reasonable efforts to ensure that the substitute remains as close as possible to the original product description and photograph.
4. Perishable Products
Flowers, cakes, cupcakes, chocolates, and other perishable products are prepared specifically for each order and cannot normally be returned after delivery.
Customers are responsible for providing accurate delivery information and ensuring that the recipient is available to receive the order.
If delivery cannot be completed because of an incorrect or incomplete address, the recipient is unavailable, the delivery location is inaccessible, or the recipient refuses the order, the order may still be charged and a refund may not be available.
5. Pickup Orders
If an order is not collected on the agreed pickup date, it may not be eligible for replacement or refund.
Where possible, Flower Expression may keep a prepared arrangement for a limited period. However, because flowers and other products are perishable, we cannot guarantee their condition if collection is delayed.
6. Delivery
Customers are responsible for providing a complete and accurate delivery address and relevant contact information.
Delivery dates and estimated delivery periods may be affected by traffic, weather, location, order volume, or other circumstances beyond our reasonable control.
While we make every reasonable effort to deliver orders as requested, specific delivery times may not always be guaranteed.
7. Returns, Refunds and Replacements
Returns and refunds for perishable products are generally not available.
However, if an order arrives damaged, incorrect, or has a significant quality issue, customers should contact Flower Expression within 24 hours of delivery.
Customers may be asked to provide their order number, a description of the problem, and photographs of the product.
After reviewing the issue, Flower Expression may, where appropriate, provide a replacement, store credit, or refund.
Please refer to our Shipping & Return Policy for additional information about returns and refunds.
8. Prices and Availability
We make reasonable efforts to ensure that product prices and availability displayed on the website are accurate.
Prices and product availability may change from time to time without prior notice.
An order is considered confirmed after successful payment has been received and the order has been accepted by Flower Expression.
9. Payment
All orders must be fully paid for before pickup or delivery.
Flower Expression reserves the right to cancel or delay an order where payment has not been successfully received or confirmed.
10. Website Content
Flower Expression may update, modify, or remove website content, products, services, prices, descriptions, or other information from time to time.
We reserve the right to correct errors and make changes where necessary.
11. Limitation of Liability
Flower Expression will make reasonable efforts to provide accurate information and reliable services. However, we cannot guarantee that the website or all information provided on it will always be completely error-free, uninterrupted, or available.
To the extent permitted by applicable law, Flower Expression will not be responsible for circumstances beyond our reasonable control, including delays caused by traffic, weather, supplier availability, natural events, or other unforeseen circumstances.
12. Changes to These Terms
Flower Expression may update these Terms & Conditions from time to time. Any changes will be posted on this page.
Customers are encouraged to review this page periodically for the latest version of our Terms & Conditions.
13. Contact Us
If you have questions about these Terms & Conditions, your order, our products, or our services, please contact Flower Expression using the contact details provided on our website.